Updated as of September 16, 2022.

Visitation Hours & Guidelines

If you or a loved one are preparing for an inpatient stay or an outpatient procedure at The Valley Hospital, we ask that you review the updated visitor guidelines on this page. These guidelines are part of our ongoing efforts to maintain a safe care environment for patients, guests, and staff. 

Valley currently does not require visitors to present proof of COVID-19 vaccination.

For visitors who have returned from international travel, proof of a negative COVID-19 test result is required on day 5 post-travel.

All who enter the facility will be temperature and symptom screened upon entry and will be required to obtain a visitor pass.

Please remember to bring a mask with you before entering the hospital. All visitors are required to wear a surgical mask (no cloth masks, gators, or masks with valves allowed) and practice social distancing at all times while at The Valley Hospital. Visitors who are observed not complying will be asked to leave the hospital, and their visitation privileges will be revoked.

All visitors for inpatient rooms will be required to show a photo ID and must be at least 18 years of age.

Eating is strictly prohibited, with exceptions in designated areas such as Pediatrics, Mother/Baby, Labor & Delivery, and the Valley Java seating area in the Bergen lobby.

If you or a loved one are preparing for an inpatient stay or an outpatient procedure at The Valley Hospital, we ask that you review the updated visitor guidelines on this page. These guidelines are part of our ongoing efforts to maintain a safe care environment for patients, guests, and staff. 

Inpatient Visiting Guidelines

Visiting Hours: 12 p.m. - 8 p.m.

Adult Inpatients: Two (2) visitors at least 18 years of age must show Driver’s License with photo ID are allowed per patient, per day, during visiting hours. Only one visitor is allowed at a time.

Immunocompromised: No visitors, balloons, or flowers are allowed. Exceptions include:

  • One parent or one guardian of pediatric patients is allowed for the duration of the stay.
  • One visitor (must be the same person) is allowed for patients with intellectual, developmental, or other cognitive disabilities for the duration of the stay.
  • One visitor (must be the same person) is allowed for patients receiving end-of-life care.

End of Life: Up to four (4) visitors may visit at the same time. Visitors may switch throughout the day.

COVID + Patients: No visitors allowed for COVID + patients or suspected COVID patients, except for end-of-life.

Special Considerations for Women and Children’s Areas

Please Note: Mylar balloons (no latex), flowers and food for immediate consumption are permitted, except in the NICU.

Pediatrics: Two (2) parents or guardians may visit at the same time, unless COVID+ and PUI guidelines apply. One (1) parent may stay overnight. Siblings may be permitted for end-of-life.

Labor and Delivery (L&D) & Mother/Baby: One (1) support person is allowed with each inpatient. Support persons must remain in the room with a mask and are permitted to leave the premises once per 24 hours. One vaccinated doula (must be the same doula, with proof of booster dose) is permitted for the duration of the patient’s stay.

  • A health screening will be conducted on all support persons, and any support person who is known COVID-19 positive or is having symptoms of COVID-19 will not be able to stay with Labor and Delivery and/or Mother/Baby.
  • The mother will be given the opportunity to have another support person in the event the initial support person is symptomatic for COVID-19.
  • COVID+ patients are allowed to have one (1) designated support person for the duration of stay, and that support person must remain in the room for the duration of the stay.
  • Once the patient has delivered and is on Mother/Baby, one additional visitor will be allowed daily. Only the designated support person is permitted to stay for the duration of the postpartum stay. The second visitor may visit during visiting hours only.
  • Valley-employed doulas and non-Valley certified doulas are permitted without restriction. Doulas must show proof of up-to-date COVID-19 vaccination.
  • Antepartum patients may have two designated visitors and may visit during visiting hours only. Only one visitor is allowed at a time.
  • All outpatients admitted to L&D may have a support person for 4 hours in an effort to determine if the patient will convert to inpatient.  After those 4 hours, the support person will comply with the current outpatient visitation guidelines.

Neonatal Intensive Care Unit: Two (2) scheduled visits are allowed per day. Both parents/guardians may visit at the same time.

        Neonatal Intensive Care Unit COVID-19 Guidelines:

  • COVID+ parents/visitors are not allowed to enter the unit until they are outside their isolation period, per Infection/Prevention Department guidelines.
  • Non-COVID+, inpatient parent(s), can visit any time.
  • Non-COVID+ parent(s) are allowed to visit twice a day and may come together once the parent is no longer a patient.
  • Masks are to be worn the entire time.
  • No flowers, balloons, or food deliveries are permitted.

Outpatient Visiting Guidelines

Patients with disabilities due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns, can have one (1) designated support person visit. A designated support person can be:

  • A family member
  • A personal care assistant
  • Another disability service provider knowledgeable about the patient's care
  • A person who lives out of the area and accompanies a patient for a test or procedure can wait in a designated waiting area.
  • Both parents/guardians are allowed to accompany pediatric patients.

Valley does not require visitors to present proof of COVID-19 vaccination.

COVID+ Patients: No visitors allowed for COVID+ patients or suspected COVID patients, except for end-of-life.

Emergency Department

For the safety of our patients and staff, one (1) designated visitor per patient is allowed. The Emergency Department (ED) may cease visitation based on department activity. Exceptions include:

  • Patients in our Pediatric ED – Two (2) parents or guardians may visit at the same time for the duration of the stay.
  • Patients near end of life - Two (2) immediate family members may visit at the same time for the duration of the stay.

If a patient is admitted to the hospital from the Emergency Department, please follow the instructions below:

  • All visitors must report to the reception area in the Cheel lobby to be screened and have their temperature taken.

All visitors to the ED will be required to show a photo ID and must be at least 18 years of age.

Surgery/Procedure Patients

Main Hospital Campus Procedural Areas (Surgery, Cardiac, Interventional Radiology,  Ambulatory Care and Same Day Surgery/Procedure); Luckow Same Day Services and Pain Management

  • One (1) designated visitor is allowed until the patient is taken into surgery/procedure - - Visitors must leave the facility and can return for pickup
  • No visitors are allowed in Endoscopy area (unable to maintain social distancing for visitors in current space).
  • During the pre-or post-procedure time period, both parents will be permitted for pediatric patients.
  • One (1) support person is allowed for patients with intellectual, developmental, or other cognitive disabilities. 

Valley does not require visitors to present proof of COVID-19 vaccination.

Luckow – Oncology

One visitor with patients for VMG practices, infusion, and radiation oncology.

  • Process: Upon arrival at the Luckow lobby, the patient and visitor will be temperature screened. Patients and visitors must wear a mask while at the Luckow Pavilion.

Diagnostic Imaging and Cardiac Outpatient Testing, All Locations

Patients are allowed one (1) visitor under the following circumstances:

  • The patient is cognitively impaired
  • The patient is physically disabled and requires a visitor to help them navigate the facility
  • Both parents/guardians may accompany a pediatric patient

Process: When a visitor is present, the following restrictions are in place:

  • Visitors may not be present during the procedure or in the recovery room.
  • Visitors must leave the facility and can return for pickup.

All other off-site locations will follow building-specific guidelines.


Clergy, Vendors, and Consultants

Must show proof of COVID-19 vaccination card. (Only individuals who are up to date on their COVID-19 vaccinations, including booster if eligible, can come on site.)