Updated as of January 6, 2022.
Visitor Restrictions in Effect
Current Risk Level: Red
No visitors are allowed, with limited exceptions:
- Exceptions may apply to pediatrics, labor and delivery, mother/baby, end-of-life, and patients with intellectual, developmental, or other cognitive disabilities.
- All exceptions must be approved by the care team.
The policy also includes the following requirements for those visitation exceptions:
All visitors must present proof of COVID-19 vaccination (including booster, unless excluded by an exemption) and ID. Special exceptions will be made for Labor & Delivery, Mother-Baby, Pediatrics, end-of-life and other circumstances. Acceptable forms of proof are:
- Vaccination card
- Docket app
- Excelsior app
- NYC COVID Safe app
- Please note: A photocopy of a vaccination card is not an acceptable form of proof.
All visitors must be 18 years of age or older, except for exceptions approved by the care team.
All visitors must wear the appropriate personal protective equipment. Bandanas, gaiters, or masks with exhalation valves are not permitted because they don’t provide sufficient protection.
- All visitors must undergo symptom and temperature checks upon entering the hospital.
- All visitors must perform hand hygiene before visiting a patient.
- Once in the hospital, visitors must remain in the patient’s room throughout the visit, except when directed otherwise by hospital staff.
- All visitors must comply with hospital requirements to minimize the potential spread of infection.
If you or a loved one are preparing for an inpatient stay or an outpatient procedure at The Valley Hospital, we ask that you review the updated visitor guidelines on this page. These guidelines are part of our ongoing efforts to maintain a safe care environment for patients, guests and staff.
Inpatient Visiting Guidelines
No visitors are allowed, with limited exceptions – see above for exceptions.
Immunocompromised Inpatients: No visitors, balloons, or flowers are allowed. Exceptions include:
- One parent or one guardian of pediatric patients is allowed for the duration of the stay, regardless of vaccination status.
- One visitor (must be the same person) is allowed for patients with intellectual, developmental, or other cognitive disabilities for the duration of the stay, regardless of vaccination status.
- One visitor (must be the same person) is allowed for patients receiving end-of-life care, regardless of vaccination status.
End-of-Life: Up to two (2) vaccinated immediate family members may visit at the same time. Visitors may switch throughout the day.
- If unvaccinated, two immediate family members will be granted one-time visitation for a maximum of two hours. (unvaccinated may not leave and return).
- Clergy must be pre-approved through Patient Relations and show proof of COVID-19 vaccination card.
Special Considerations for Women and Children’s Areas:
Pediatrics: Two parents or guardians may visit at the same time, regardless of vaccination status, unless COVID (+) and PUI guidelines apply.
- EXCEPTION: Siblings may be permitted for end of life.
Labor and Delivery & Mother/Baby: One vaccinated support person (with proof of booster dose) is allowed with each inpatient and must sequester throughout the L&D process and remain in the room with a mask. One vaccinated doula, must be the same doula, is permitted for the duration of the patient’s stay.
- EXCEPTION: For scheduled deliveries/inductions, support person (if unvaccinated and/or no proof of booster dose) must show proof of a negative COVID-19 test within 24 hours of arrival. Unscheduled deliveries will require an unvaccinated and/or no proof of booster dose support person to receive a COVID-19 test upon arrival to the L&D unit. Any support person may not leave the premises.
- COVID (+) patients are allowed to have one designated support person (must be the same person) for the duration of stay and must remain in the room for the duration of the stay.
- Note: Outpatients in L&D will not be allowed visitors until the patient is admitted.
Neonatal Intensive Care Unit: Two scheduled visits per day, regardless of visitors’ vaccination status. Both parents/guardians may visit at the same time.
General Women's & Children's Guidelines:
If the support person/parent leaves at any time during the hospital stay for L&D, Pediatrics, or Mother/Baby, they will not be allowed to return. The exception is for the support person to retrieve the car seat at the time of discharge, especially for newborns requiring a car seat evaluation prior to discharge.
- The support person cannot change or rotate, except in the NICU.
- No flower or food deliveries will be accepted.
Outpatient Visiting Guidelines
Patients with disabilities due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns, can have one (1) designated support person visit. A designated support person can be:
- A family member
- A personal care assistant
- Another disability service provider knowledgeable about the patient's care
- A person who lives out of the area and accompanies a patient for a test or procedure can wait in a designated waiting area.
- Both parents/guardians are allowed to accompany pediatric patients.
For the safety of our patients and staff, no visitors are allowed in the Emergency Department, with exceptions for:
- Patients in our Pediatric ED (one visitor allowed, regardless of vaccination status)
- Patients near end-of-life (up to two visitors allowed, regardless of vaccination status)
- Patients with disabilities due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns (one visitor allowed, regardless of vaccination status)
If a patient is admitted to the hospital from the Emergency Department, please refer to the inpatient guidelines listed above.
Main Hospital Campus Procedural Areas (Surgery, Cardiac, Interventional Radiology, Endoscopy, Ambulatory Care and Same Day Surgery/Procedure); Luckow Same Day Services and Pain Management
No visitors are allowed, except:
- During the pre-or post-procedure time period, one parent will be permitted for pediatric patients.
- Patients requiring assistance due to disability, altered mental status or intellectual or cognitive disability may be accompanied by one (1) support person
Upon arrival at the lobby, the patient will be temperature screened. Patients must wear a mask while at The Valley Hospital and the Luckow Pavilion.
The patient will be directed to the Patient Access Center (PAC) for check-in/registration, and a patient ambassador will escort the patient to the procedure area. Contact information for a family member/responsible party will be obtained and communicated by the ambassador.
At the time of discharge, the patient will be brought to the lobby entrance of the building to meet the person driving them home.
Luckow - Oncology
For the safety of our patients, visitation is restricted.
One (1) visitor is permitted under the following circumstances:
- When the patient is cognitively impaired
- When the patient is undergoing their first chemotherapy infusion
- When the patient has a first oncology appointment/new patient for a cancer diagnosis
Upon arrival at the Luckow lobby, the patient and visitor will be temperature screened. Patients and visitors must wear a mask while at the Luckow Pavilion.
Diagnostic Imaging and Cardiac Outpatient Testing, All Locations
Patients are only allowed one (1) visitor under the following circumstances:
- The patient is cognitively impaired
- The patient is physically disabled and requires a visitor to help them navigate the facility
- Both parents/guardians may accompany a pediatric patient.
Process: When a visitor is present, the following restrictions are in place:
- Visitors may not be present during the procedure or in the recovery room.
- For lengthy procedures, visitors must leave the facility and may return upon discharge.
Nonessential Vendors: Will not be allowed on-site effectively immediately regardless of vaccination status.
Essential Vendors: Must have proof of vaccination (including booster by January 31 if eligible)
- Essential vendors not eligible for a booster by January 31 must present proof of booster when the booster eligibility criteria is met.