Health Information Management Update - No In-Person Requests or Pickups
At this time, Health Information Management is only processing electronic requests for medical records. In-person requests are not being accepted. To request records, please use the record request tool on this page.
For urgent requests, please call 201-447-8111 for assistance after you have completed the authorization form.
Copies of medical records will be sent via email within 3-5 business days. If a CD is needed, it will be sent via regular mail to the requestor.
For more information, please call us at 201-447-8111 during our regular business hours.
Copies of medical records and diagnostic images can be requested after your discharge from The Valley Hospital through our Health Information Management Department (formerly known as Medical Records), which maintains a comprehensive, centralized medical records system.
The Health Information Management Department, located at the hospital, is open Monday through Friday from 8:30 a.m. to 5 p.m.
Accessing Your Medical Records
Valley offers an online records request that helps us verify your identity by asking for a photo of your driver's license, which you can take via webcam or smartphone.
A medical records release form must be filled out and signed by the requestor. Click on the "Request Medical Records" button below to get started.
- A parent must sign for children under 18 years of age. By law, we have 30 days to fulfill each request.
- Copies of your records may be assessed a fee based on a fee schedule, unless the information is to be sent directly to a physician for continuum of care.
- Copies of medical records and CDs of diagnostic images (for certain studies) can be picked up by another party that is not the requestor as long as this is indicated on the release form. A valid driver's license, county I.D., or passport is required in order to release protected health information to the requestor or designee.
- All release of information is done via mail, email, fax (to 201-447-8648), or pickup. No verbal information is given over the phone at any time.
Diagnostic Images Now Available
In addition to obtaining diagnostic images on a CD, you can now view your images directly on your computer or mobile device via Ambra, an image-sharing platform. A link to view and/or download your image(s) will be emailed to you.
Images can also be directly shared with your physician or physician office as needed.
Diagnostic images available include X-ray, CT, PET, MRI, nuclear medicine, breast and echo images.
For more information, including answers to frequently asked questions, please download our information guide below.
Personal Information Changes
Personal information changes must be submitted in writing, with a copy of your valid driver's license, to the Health Information Management Department.
To obtain copies of birth certificates, please call the Ridgewood Board of Health at 201-670-5553. The Health Information Management Department does not keep any information on birth certificates.