Health Information Management

Medical Records

Copies of medical records and diagnostic images can be requested after your discharge from The Valley Hospital through our Health Information Management Department (formerly known as Medical Records), which maintains a comprehensive, centralized medical records system. 

The Health Information Management Department, located at the hospital, is open Monday through Friday from 8:30 a.m. to 5 p.m.

Accessing Your Medical Records

Valley offers an online records request that helps us verify your identity by asking for a photo of your driver's license, which you can take via webcam or smartphone.

A medical records release form must be filled out and signed by the requestor. Click on the "Request Medical Records" button below to get started.

Request Medical Records

Please note:

• A parent must sign for children under 18 years of age. By law, we have 30 days to fulfill each request. 
• Copies of your records may be assessed a fee based on a fee schedule, unless the information is to be sent directly to a physician for continuum of care.
• Copies of medical records and CDs of diagnostic images (for certain studies) can be picked up by another party that is not the requestor as long as this is indicated on the release form. A valid driver's license, county I.D., or passport is required in order to release protected health information to the requestor or designee.
• All release of information is done via mail, email, fax (to 201-447-8648), or pickup. No verbal information is given over the phone at any time.

Diagnostic Images Now Available

In addition to obtaining diagnostic images on a CD, you can now view your images directly on your computer or mobile device via Ambra, an image-sharing platform. A link to view and/or download your image(s) will be emailed to you.

Images can also be directly shared with your physician or physician office as needed.

Diagnostic images available include X-ray, CT, PET, MRI, nuclear medicine, breast and echo images.

For more information, including answers to frequently asked questions, please download our information guide below.

Diagnostic Imaging Image Sharing Information Guide

Personal Information Changes

Personal information changes must be submitted in writing, with a copy of your valid driver's license, to the Health Information Management Department.

Demographic Correction Request Form
Request for Amendment of Health Information

Birth Certificates

To obtain copies of birth certificates, please call the Ridgewood Board of Health at 201-670-5553. The Health Information Management Department does not keep any information on birth certificates.