Medical Records

Health Information Management Update

Valley’s online medical records request tool can now be used to request records from The Valley Hospital, Valley Home Care, Valley Hospice, and Valley Medical Group! Use the links on this page to get started. (Please be sure to click on the location where you received care from.)

For urgent requests, please call for assistance after you have completed the authorization form or online request.

Copies of medical records will be sent via email within 3-5 business days. If a CD is needed, it will be sent via regular mail to the requestor.

For more information, please call the entity you are requesting records from:

The Valley Hospital201-447-8111
Valley Home Care / Valley Hospice201-291-6000 ext. 111-7074
Valley Medical Group201-270-5733

Copies of medical records and diagnostic images can be requested after your discharge from The Valley Hospital through our Health Information Management Department (formerly known as Medical Records), which maintains a comprehensive, centralized medical records system. 

The Health Information Management Department, located at the hospital, is open Monday through Friday from 8:30 a.m. to 5 p.m.

Requesting Medical Records

Valley offers an online records request that helps us verify your identity by asking for a photo of your driver's license, which you can take via webcam or smartphone.

A medical records release form must be filled out and signed by the requestor. Click on the "Request Medical Records" button below to get started.


Click Here To Request Medical Records


Click Here To Request Medical Records

Please note:

  • A parent must sign for children under 18 years of age. By law, we have 30 days to fulfill each request. 
  • Copies of your records may be assessed a fee based on a fee schedule, unless the information is to be sent directly to a physician for continuum of care.
  • Copies of medical records and CDs of diagnostic images (for certain studies) can be picked up by another party that is not the requestor as long as this is indicated on the release form. A valid driver's license, county I.D., or passport is required in order to release protected health information to the requestor or designee.
  • If your physician is a Valley physician, there is no need to request records as they have direct access to your records.
  • All release of information is done via mail, email, fax (to 201-447-8648), or pickup. No verbal information is given over the phone at any time.

Diagnostic Images Now Available

In addition to obtaining diagnostic images on a CD, you can now view your images directly on your computer or mobile device via Ambra, an image-sharing platform. A link to view and/or download your image(s) will be emailed to you.

Valley has direct image transfer connections with the following organizations. Image requests do not require a CD to transfer images prior to your appointment:

  • NewYork-Presbyterian
  • Cleveland Clinic
  • The Mount Sinai Health System
  • Hackensack Meridian Health, Hackensack University Medical Center
  • Memorial Sloan Kettering Cancer Center
  • Weill Cornell Medicine

Images can also be directly shared with your physician or physician's office as needed.

Diagnostic images available include X-ray, CT, PET, MRI, nuclear medicine, breast, and echo images.

For more information, including answers to frequently asked questions, please download our information guide below.

Diagnostic Imaging Image Sharing Information Guide

Personal Information Changes

Personal information changes must be submitted in writing, with a copy of your valid driver's license, to the Health Information Management Department.

Demographic Correction Request Form
Request for Amendment of Health Information

Birth Certificates

To obtain copies of birth certificates, please call the Ridgewood Board of Health at 201-670-5553. The Health Information Management Department does not keep any information on birth certificates.