The Valley Hospital is now open at 4 Valley Health Plaza in Paramus. (You may need to use 650 Winters Avenue for GPS.) All emergency care is now being provided at this location. Emergency care is no longer available at our Ridgewood campus.
The Patient and Family Relations Department can help patients and their family members navigate the many non-clinical services available at The Valley Hospital. The department’s mission is to make sure no need goes unmet, so patients can have the best possible hospital experience.
Our registered nurse patient representatives provide a variety of services, including:
The Patient and Family Relations Department is located at The Valley Hospital. Hours of operation are Monday through Friday, 8:30 a.m. to 4:30 p.m. For more information, call Patient and Family Relations at 201-447-8169.
The Patient and Family Relations Department is happy to address any concerns or complaints you may have about the quality of care delivered by Valley. If the concern is not handled to your satisfaction, you may contact The Joint Commission at 1-800-994-6610 or [email protected]. The Valley Hospital and Valley Home Care are surveyed by The Joint Commission once every three years. The Joint Commission survey process is completely voluntary and is comprehensive in scope, reviewing every aspect of patient care.
You may also express your concern by calling the New Jersey Department of Health’s Complaint Hotline at 1-800-792-9770, or writing to: Department of Health & Senior Services, Health & Agriculture Building, P.O. Box 360, Trenton, N.J., 08625-0360.