New Visitor Restrictions

The situation surrounding COVID-19 continues to evolve, and Valley Health System is working closely with local, state and federal public health officials to enact appropriate policies and safeguards to protect the health and safety of our patients, families, and staff.

Effective March 14, Valley is restricting visitation. We ask that family and friends refrain from visiting except in certain situations, including:

  • Hospice/End of Life
  • Pediatric Care (parents only)
  • Neonatal Intensive Care Unit (parents only)
  • Ambulatory Care/Same Day Surgery (one visitor)*  
  • Maternity/Labor and Delivery (one visitor)**
  • Emergency Department - no visitors except for:
    • Hospice/End of Life

    • Pediatric Care (one visitor at a time only)

* Only one visitor will be allowed for the duration of the stay. Please provide the Front Desk with the name of the person you want to be able to visit you.

** Please see our Center for Childbirth page for a complete list of restrictions and guidelines for spouses/support partners.

For outpatient appointments, only patients who need assistance will be allowed to bring an escort with them to their appointment.

All approved visitors will undergo screening regarding their health status and whether they are at increased for exposure to COVID-19, either through travel or community contact.

Phone and video calls to patients are welcomed and encouraged. Families who want to get in touch with loved ones who do not use cell phones may call the patient directory operator at 201-447-8400. This number is a direct line to an operator that will transfer callers to their loved one.

As part of The Valley Hospital's Patient and Family Centered Care approach to care, family members/Partners in Care, as defined by the patient, are welcome at the patient's bedside 24 hours a day, seven days a week. (Visiting hours are limited for visitors of patients in our Critical Care Units; please see the Critical Care Visitor Information page for details.)

Visiting Guidelines

Respecting the privacy, comfort and rest needs of all patients is a high priority. To help guide you through your loved one’s stay at Valley, please keep the following in mind:  

  • You may enter the hospital through the main lobby 24 hours a day. From 5 a.m. to 8 p.m., the doors will be open. At all other times, a security officer will grant you access and confirm your visit with the patient.
  • Upon your entrance, you’ll receive a guest badge. Please ensure your badge is visible at all times.   
  • Quiet Time, designated between the hours of 8 p.m. and 7 a.m., is observed every day to promote a restful healing environment for patients. (Specific units may have additional designated quiet times.) During Quiet Time, lights are lowered, noise is reduced, and disruptions by staff and family members/Partners in Care are limited.