Visiting Policy Changes Effective November 1, 2021

To better support our patients and allow their loved ones to help in their healing – and to enable more visitors to visit loved ones at The Valley Hospital – as of November 1, 2021, we are expanding our visitation policy to allow one visitor per day, versus the prior policy of one visitor per hospital stay. We are also extending our visiting hours (12-8 p.m.), so visitors will be able to visit patients for a longer period of time.

To ensure we can do this safely and to protect our patients, visitors and staff, visitors must provide proof of vaccination. Special exceptions will be made for Labor & Delivery, Mother-Baby, Pediatrics, end-of-life and other circumstances.

Review the upcoming visitation policy changes here.

All visitors are required to wear a mask and practice social distancing while in The Valley Hospital, regardless of vaccination status. In addition, all visitors who have recently traveled will be required to follow the guidelines listed here.

Please see below for details on our current visitation guidelines.

If you or a loved one are preparing for an inpatient stay or an outpatient procedure at The Valley Hospital, we ask that you review the updated visitor guidelines on this page. These guidelines are part of our ongoing efforts to maintain a safe care environment for patients, guests and staff.

Inpatient Visiting Guidelines

Visiting Hours

Semi-Private Rooms: 2 p.m. – 5 p.m. (door bed) / 5 p.m. – 8 p.m. (window bed)

Private Rooms: 2 p.m. – 8 p.m.

As of 11/1/21: Visiting hours will be 12 – 8 p.m. for both private and semi-private rooms

  • Adult Inpatients: One visitor is allowed during visiting hours (must be the same person for the duration of the patient’s stay).
    • In semi-private rooms, patients in the door bed can receive their designated visitor from 2:00 p.m. – 5:00 p.m., and patients in the window bed can receive their visitor from 5:00 p.m. – 8:00 p.m. Only one visitor is allowed at a time. If there is a conflict with these times, the patients can agree to flip these times.  They should communicate this decision to their nurse who will inform the front desk.
    • As of 11/1/21: One visitor is allowed per patient per day, during visiting hours of 12 – 8 p.m for both private and semi-private rooms.
  • Immunocompromised: No visitors, balloons, or flowers are allowed. Exceptions include:
    • One parent or one guardian of pediatric patients is allowed for the duration of the stay.
    • One visitor (must be the same person) is allowed for patients with intellectual, developmental, or other cognitive disability for the duration of the stay.
    • One visitor (must be the same person) is allowed for patients receiving end-of-life care.
    • As of 11/1/21: Above exceptions apply, regardless of visitor’s vaccination status.
  • End of Life: Up to four (4) visitors may visit at the same time. Visitors may switch throughout the day. Clergy must be pre-approved through Patient Relations and show proof of COVID-19 vaccination card.
    • As of 11/1/21: Up to four (4) vaccinated visitors may visit at the same time. Visitors may switch throughout the day. If unvaccinated, two immediate family members will be granted visitation for a maximum of two hours.

Special Considerations for Women and Children’s Areas:

  • Pediatrics: Two parents or guardians may visit at the same time unless COVID+ and PUI guidelines apply. Siblings may be permitted for end of life. (Exception: Flowers & Mylar balloons only – no latex.)
    • As of 11/1/21: Above guidelines apply, regardless of parent’s/guardian’s vaccination status.
  • Labor and Delivery and Mother/Baby: One designated support person (must be the same person) for the duration of stay.

    • Support person for L&D may enter and exit the premises once per 24 hours.

    • Outpatients in L&D will not be allowed visitors until the patient is admitted. 

    • Antepartum patients on Mother/Baby may have one designated support person (must be the same person for the duration of the patient’s stay) during visiting hours.

    • Labor and Delivery as of 11/1/21: Vaccinated support person for L&D may enter and exit the premises once per 24 hours. Unvaccinated visitors may not leave the premises. Exception: For scheduled deliveries/inductions, support person must show proof of a negative COVID-19 test within 24 hours of arrival. Unscheduled deliveries will require support person to receive a COVID-19 test upon arrival to the L&D unit.

    • Mother/Baby as of 11/1/21: One vaccinated, designated support person (must be the same person) for the duration of stay. If the patient and support person are both fully vaccinated, one additional visitor will be allowed per day, once the patient has delivered and is on the Mother/Baby unit.

  • Neonatal Intensive Care Unit: Two scheduled visits per day. First visit: one parent or guardian. Second visit: both parents or guardians.
    • As of 11/1/21: Above guidelines apply, regardless of parent’s/guardian’s vaccination status.

General Women's & Children's Guidelines:

  • Support person/parent may enter and exit the premises once every 24 hours.
  • The support person cannot change or rotate, except in the NICU.
  • Balloons, flowers and food are permitted for immediate consumption and are permitted to be picked up in the main lobby by the designated support person, except for NICU.
  • We will allow one care package delivery to the front desk, but the staff will need to retrieve that drop-off from the lobby. This is restricted to a single drop-off/patient.

Outpatient Visiting Guidelines

  • Patients with disabilities due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns, can have one (1) designated support person visit. A designated support person can be:
    • A family member
    • A personal care assistant
    • Another disability service provider knowledgeable about the patient's care
  • A person who lives out of the area and accompanies a patient for a test or procedure can wait in a designated waiting area.
  • Only one parent or guardian is allowed to accompany pediatric patients.

Emergency Department: One visitor (must be the same person) for the duration of stay until the department reaches a census of 40, then, visitation stops. Exceptions include:

  • Patients in our Pediatric ED - two parents or guardians may visit at the same time for the duration of the stay
  • Patients near end of life
  • COVID + Patients: No visitors allowed for COVID + patients or suspected COVID patients except for end-of-life.
  • For admitted patients:
    • All visitors must report to the reception areas in the Cheel lobby to be screened and have their temperature taken. No support person under self-quarantine is permitted to visit.
    • After screening, all visitors will report to the main reception desk to obtain a visitor pass
    • All visitors must wear masks. Failure to comply with this requirement could result in loss of visiting privileges. Visitors are asked to refrain from eating while in the hospital as it would require the visitor to remove their mask.
    • Visitors will be asked to stay in the patient room for the duration of their visit. The use of waiting rooms will be strongly discouraged. In the event a visitor is asked to leave while care is provided, they will be directed to a designated area for the unit.
  • As of 11/1/21: If a patient is admitted to the hospital from the Emergency Department, the following inpatient guidelines will apply, and unvaccinated visitors will not be permitted.
    • All visitors must report to the reception area in the Cheel lobby to be screened and have their temperature taken. No support person under self-quarantine is permitted to visit.
    • After screening, all visitors will report to the main reception desk to obtain a visitor pass.

Vendors/Consultants: Must show proof of COVID-19 vaccination card. (Fully vaccinated can come on site.)

Outpatient/Procedural Areas

Main Hospital Campus Procedural Areas (Surgery, Cardiac, Interventional Radiology, Endoscopy, Ambulatory Care and Same Day Surgery/Procedure); Luckow Same Day Services and Pain Management

No visitors are allowed.

  • During the pre-or post-procedure time period, one parent will be permitted for pediatric patients
  • Patients requiring assistance due to disability, altered mental status or intellectual or cognitive disability may be accompanied by one (1) support person

Luckow - Oncology

For the safety of our patients, visitation is restricted.

One (1) visitor is permitted under the following circumstances:

  • When the patient is cognitively impaired
  • When the patient is undergoing their first chemotherapy infusion
  • When the patient has a first oncology appointment/new patient for a cancer diagnosis

Process:

  • Upon arrival at the Luckow lobby, the patient and visitor will be temperature screened. Patients and visitors must wear a mask while at the Luckow Pavilion.
  • The patient and visitor will be directed to the second floor for check-in/registration, and the visitor may accompany the patient to their appointment.

Diagnostic Imaging and Cardiac Outpatient Testing, All Locations

  • Patients are only allowed one (1) visitor under the following circumstances:
    • The patient is cognitively impaired
    • The patient is physically disabled and requires a visitor to help them navigate the facility
  • Both parents/guardians may accompany a pediatric patient.

Process: When a visitor is present, the following restrictions are in place:

  • Visitors may not be present during the procedure or in the recovery room.
  • For lengthy procedures, visitors must leave the facility and may return upon discharge.