Updated Visitor Guidelines

If you or a loved one are preparing for an inpatient stay or an outpatient procedure at The Valley Hospital, we ask that you review the updated visitor guidelines on this page. These guidelines are part of our ongoing efforts to maintain a safe care environment for patients, guests and staff. 

General Guidelines

  • Visiting hours for medical/surgical and critical care patients are noon – 8 p.m.
  • All visitors must be 18 years of age or older.
  • All visitors will have their temperature taken and be screened for COVID-19 symptoms upon arrival. Delays in proceeding to your destination may occur as we thoroughly screen each individual entering the hospital. Please plan accordingly. We appreciate your patience as we take these protective measures. 
  • All visitors must wear masks. If you don't have a mask, one will be provided to you.
  • No visiting is allowed for COVID-positive patients or suspected COVID patients, except for end-of-life patients.
  • Visitors who are currently under self-quarantine orders will not be allowed to visit.
  • Visitors will be asked to stay in the patient's room for the duration of their visit. 
  • Visitors are asked to refrain from eating while in the hospital, as it would require them to remove their mask.

Inpatient Visiting Guidelines

Medical/Surgical/Critical Care:

  • All medical/surgical and critical care patients will be allowed one (1) visitor at a time during regular visiting hours of noon – 8 p.m.
  • For patients in semi-private rooms: Only one (1) visitor will be allowed in the room at a time. Visitors are asked to follow an alternating schedule: Patients in window-side beds may be visited on the even hours, and patients in door-side beds may be visited on the odd hours. No one may wait on site for more than 15 minutes for their turn to visit.
  • Clergy will be allowed to visit a patient upon the patient’s request.
  • Patients who are on hospice or at the end of life may have four (4) visitors. Visiting hours are unrestricted for these patients.
  • Every patient admitted to the hospital via our Emergency Department is tested for COVID-19. These patients will not be permitted to have visitors until their test is confirmed to be negative. Limited exceptions will be made for patients at the end of life, pediatric patients, and maternity patients admitted through Valley’s Emergency Department.

Women and Children’s Areas:

  • Pediatrics: Both parents may visit. One (1) parent is allowed to stay 24/7, and one (1) parent is allowed to come and go, with re-screening upon re-entry. No siblings, children, or grandparents are allowed to visit at this time.
  • Neonatal Intensive Care Unit: Both parents have unlimited visiting while mother is an inpatient.
    • After mother is discharged: One (1) parent may stay at the bedside at one time. Two visits are allowed per day, but parents can alternate.
  • Maternity/Labor and Delivery: Mother may have one (1) support person, designated with a hospital-issued wristband, who will be allowed to leave the unit and come back with re-screening upon re-entry. The support person will be asked to minimize travel to and from the unit.
    • Valley Hospital contracted doulas will be able to stay with the patient during labor.
    • Patients (mothers) who have suspected or confirmed COVID-19 cannot have any visitors, or a doula, until/unless their status has changed.

Outpatient Visiting Guidelines

  • Patients with disabilities due to altered mental status, intellectual or cognitive disability, communication barriers, or behavioral concerns, can have one (1) designated support person visit. A designated support person can be:
    • A family member
    • A personal care assistant
    • Another disability service provider knowledgeable about the patient's care
  • A person who lives out of the area and accompanies a patient for a test or procedure can wait in a designated waiting area.
  • Both parents/guardians are allowed to accompany pediatric patients.
  • Emergency Department: One (1) person will be allowed to stay with the patient for the duration of their visit to the ED, as long as the patient is not at high suspicion for COVID-19 (based on screening questions and temperature screening during triage). Visitors will also undergo temperature screening, and they must wear a mask and stay in the patient's room at all times.
    • Both parents/guardians are allowed to stay with a pediatric patient in the ED. They will undergo temperature screening and will be required to wear a mask at all times. Parents/guardians will be allowed to accompany the patient if they are admitted to the hospital.

Outpatient/Procedural Areas

The below guidelines are effective July 2, 2020.

Main Hospital Campus Procedural Areas (Surgery, Cardiac, Interventional Radiology)

  • One visitor will be permitted at the bedside after the admission process.
  • One visitor for a cognitively disabled patient will be permitted during the admission process.
  • Two visitors for a pediatric patient will be permitted during the admission process.

Process:

  • Upon arrival to the lobby, the patient and visitor/visitors will be temperature screened. Patients and visitors must wear a mask while at The Valley Hospital.

  • The patient will be directed to the Patient Access Center (PAC) for check-in/registration. The visitor will remain in the designated waiting area.

  • The patient ambassador will escort the patient to the procedure area. Contact information for a family member/responsible party will be obtained and communicated by the ambassador. 

  • The patient will be given a surgical mask on the unit.

  • The visitor will remain in the designated waiting area until after the admission process is complete. If the patient would like a visitor/family member present until the procedure time, the visitor will be notified via phone, escorted to the procedure area by the ambassador, and remain at the bedside until the start of the procedure.

  • At the time of the procedure, the visitor will leave the building until the patient is ready for discharge or admission to the Hospital.

  • For ambulatory patients, at the time of discharge, the patient will be brought to the lobby entrance of the building to meet their family member.

  • If the patient is being admitted, the visitor can join the patient once the patient has been settled in the patient’s assigned room.  If the patient is in a semi-private room, the visitor will work with the nursing staff to ensure that only one visitor is present in the room at a time.

Main Hospital Campus - Endoscopy

  • Due to the need for social distancing and the brevity of these procedures, no visitors are permitted at this time.

Luckow Same-Day Services and Pain Management

  • One visitor will be permitted at the bedside during the admission process and until the patient is transported for his/her procedure.
  • For pediatric patients, both parents/guardians will be permitted during the admission process.

Process:

  • Upon arrival to the Luckow lobby, the patient and visitor/visitors will be temperature screened. Patients and visitors must wear a mask while at the Luckow Pavilion.
  • The patient will be directed to the third floor Patient Access Center(PAC) for check-in/registration.  The visitor will remain in the designated waiting area.
  • The patient will be given a surgical mask on the unit.
  • The admitting RN will secure the contact information of the visitor/responsible ride home.
  • In Same Day Services, at the time of the procedure, the visitor will leave the building until the patient is ready for discharge.
  • For Pain Management, due to the brevity of the procedure, the visitor will remain at the bedside until discharge.
  • At the time of discharge, the patient will be brought to the lobby entrance of the building to meet the person driving them home.

Luckow - Oncology

For the safety of our patients, visitation is still restricted.

One visitor is permitted under the following circumstances:

  • When the patient is cognitively impaired
  • When the patient is undergoing their first chemotherapy infusion
  • When the patient has a first oncology appointment/new patient for a cancer diagnosis

Process:

  • Upon arrival to the Luckow lobby, the patient and visitor/visitors will be temperature screened. Patients and visitors must wear a mask while at the Luckow Pavilion.
  • The patient and visitor will be directed to the second floor for check-in/registration, and the visitor may accompany the patient to appointments as noted above.

Diagnostic Imaging and Cardiac Outpatient Testing, All Locations

  • Upon arrival to the lobby, the patient and visitor/visitors will be temperature screened. Patients and visitors must wear a mask while at The Valley Hospital.
  • Due to the need for social distancing and the brevity of the visit, patients are only allowed one visitor under the following circumstances:
    • The patient is cognitively impaired
    • The patient is physically disabled and requires a visitor to help them navigate the facility
  • Both parents/guardians may accompany a pediatric patient.

Process: When a visitor is present, the following restrictions are in place:

  • Visitors may not be present during the procedure or in the recovery room.
  • For lengthy procedures, visitors must leave the facility and may return upon discharge.