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Requesting Medical Records

Valley offers an online records request tool that helps us verify your identity by asking for a photo of your driver's license, which you can take via webcam or smartphone.

Patients - Click Here To Request Medical Records

For more information, please call the entity you are requesting records from:

Diagnostic Images 

Electronic access to your images is available through the InteleShare image-sharing platform. Through this application, you can view, download, and share your images.

INTELESHARE PORTAL LOG IN

In addition, diagnostic images can be obtained on a CD or shared with you through InteleShare via email.

Valley has direct image transfer connections with the following organizations. Image requests do not require a CD to transfer images prior to your appointment:

  • Children's Hospital of Philadelphia (CHOP)
  • Cleveland Clinic
  • Hackensack Meridian Health, Hackensack University Medical Center
  • Hospital for Special Surgery (HSS)
  • Mayo Clinic
  • Memorial Sloan Kettering Cancer Center
  • Montefiore Health System
  • The Mount Sinai Health System
  • NewYork-Presbyterian
  • RWJ Barnabas
  • Weill Cornell Medicine
  • Westchester Medical Center

Images can also be directly shared with your physician or physician's office as needed.

Diagnostic images available include X-ray, CT, PET, MRI, nuclear medicine, breast, and echo images.

For more information about the InteleShare image-sharing platform, please download the following guides:

Diagnostic Imaging Image Sharing Information Guide
How to Access Your Shared Images in InteleShare
Customizing Alerts in InteleShare

Personal Information Changes

Personal information changes must be submitted in writing, with a copy of your valid driver's license, to the Health Information Management Department.

Demographic Correction Request Form
Request for Amendment of Health Information

Birth Certificates

For patients born in Ridgewood: To obtain copies of birth certificates, please call the Ridgewood Board of Health at 201-670-5553. 

For patients born in Paramus: To obtain copies of birth certificates, please contact the Borough of Paramus Vital Records Department.

The Health Information Management Department does not keep any information on birth certificates.

Please Note

  • If your physician is a Valley physician, there is no need to request records, as they have direct access to your records.
  • Copies of your records may be assessed a fee based on a fee schedule, unless the information is to be sent directly to a physician for continuum of care.
  • Copies of medical records and CDs of diagnostic images (for certain studies) can be picked up by another person that is not the requestor if this is indicated on the request form. A valid driver's license, county I.D., or passport is required to release protected health information to the requestor or designee.
  • Diagnostic images cannot be faxed because of the format they are in. They require a special program to view them.
  • Copies of medical records are provided after a patient's hospital discharge, not during their stay. 

The Health Information Management Department is open Monday through Friday from 8:30 a.m. to 5 p.m.

Patient Portals

Looking for The Valley Hospital Patient Portal, Valley Medical Group Patient Portal, or another patient portal?

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