May 11, 2017
The Valley Hospital has earned the 2017 Women’s Choice Award as one of America’s Best Hospitals for Patient Experience for a fifth consecutive year. Valley is one of 400 award recipients representing hospitals of similar size that have met the highest standards for patient experience in the U.S.
“We are proud to once again be recognized as one of the nation’s Best Hospitals for Patient Experience, said Audrey Meyers, President and CEO of The Valley Hospital and Valley Health System. “It is wonderful to be included on a list that represents hospitals like Valley that create an extraordinary patient experience for all patients—particularly women and their families—by providing exceptional care.”
The America’s 100 Best Hospitals scoring process is unique in that it is the only national list that focuses on what matters most to women when choosing a hospital. It evaluates specific Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results along with primary research about women’s healthcare preferences. For 2017, the most important considerations were effective communication with nurses and doctors, responsiveness to requests for help, pain management, explanation about medications before being administered, bathroom and room cleanliness and patient recommendation ratings.
According to the Agency for Healthcare Research and Quality, good patient experience positively correlates to disease management, adherence to treatment plans and health outcomes.
“This hospital was awarded because it is one of the best at treating their patients the way their patients want to be treated,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Hospital choice is a critical decision, particularly for women, who make over 80% of healthcare decisions. Our designation makes it easier for them to choose a hospital where they and their families are more likely to have a better experience and outcome.”
For more information on the 2017 America’s 100 Best Hospitals for Patient Experience visit https://www.womenschoiceaward.com/best-hospitals/.