COVID-19 Vaccine Update: We are now offering walk-in appointments at the Wellness & Walk-In Care Center at the Garden State Plaza for those ages 12 and older who live, work, or go to school in NJ. We are also offering walk-ins at our Paramus Vaccination Center, but appointments are highly encouraged.
How much do I owe?
You will receive a statement from us once your insurance has paid its portion, denied the charges or has taken too long to process your claim.
What if I have questions?
You can call customer service at 201-291-6080 Monday through Friday from 8:30 a.m. until 4:30 p.m.
How can I obtain a copy of my bill?
Please contact the Patient Financial Services Department at 201-291-6080 and we will be happy to send you a copy of your itemized bill.
Does The Valley Hospital participate with my health plan?
Click here for a list of insurances with which The Valley Hospital participates. Even if you see your plan listed, you should call your insurer directly to verify how your plan will consider services at Valley, as some plans impose limitations even when the provider is participating.
When is authorization, notification and/or pre-certification necessary?
You should always contact your insurer prior to receiving services to see if authorization or prior approval is necessary. If the situation is life threatening, you or a family member can contact your insurance within 24 hours of the visit or admission. If pre-certification is required and you or your physician do not take steps to ensure that authorization is obtained, reduced benefits or the denial of your entire claim by your insurance company is possible.
I am having a baby soon at Valley. Do I need to do anything?
Yes. You must call your insurance provider to add your newborn. Failure to do so will result in a denial of your newborn's bill. It is imperative that you fill out the necessary paperwork with your insurance provider to get your newborn enrolled after you have delivered your baby.
Am I responsible for my hospital bill?
Yes. Your account is your responsibility, and you are responsible for payment of any services provided.
We will first bill Medicare or your health insurance for services provided. Any portion of your hospital bill that is not covered by insurance is your responsibility.
Please note that delinquent accounts are referred to outside collection agencies when payment in full has not been received or appropriate payment plans have not been arranged.
Are physicians’ fees included in my hospital bill?
No. Your hospital bill does not include charges from any physicians who provide services directly to you or on your behalf. Each physician involved in your care will bill you separately for services provided. The amount due to your physician(s) is in addition to your hospital bill.
What do I do if I am unable to pay my hospital bill?
Patients who are unable to pay for hospital services are welcome to apply for financial assistance. Eligibility is based on household income, family size and the financial resources of your household. To discuss this with one of our financial counselors, please call 201-291-6080.
Do you offer payment plans?
Yes. To arrange a payment plan or obtain more information, please contact our financial counselors at 201-291-6080.
Do you accept credit cards, and can I pay online?
Yes. We accept MasterCard, Visa, American Express and Discover. Click here to pay your hospital bill online.
What is the hospital’s tax ID# and National Provider Identification Number?
Tax Identification number: 221487307
National Provider Identification (NPI): 1013912633
How can I view The Valley Hospital's financial statements?
Click here to review a copy of The Valley Hospital's Financial Statements and Supplementary Information for 2018 and 2019.
Which address should I use to send my payment to or address any correspondence?
Please send your payments or Patient Financial Services correspondence to:
The Valley Hospital
PO Box 18998
Newark, NJ 07191-8998