Recognition Places Valley Among Top 10 Percent of U.S. Hospitals
April 8, 2014 —For the fifth time, The Valley Hospital has been recognized with the Healthgrades Outstanding Patient Experience Award™ (2014, 2011, 2010/2011, 2009/2010, 2009). This distinction places Valley among the top 10 percent of hospitals in the nation for patient experience. Valley is the only general, acute-care hospital in New Jersey to receive this recognition.
The award recognizes The Valley Hospital for outstanding performance in the delivery of positive experiences for patients during their hospital stay, as measured by Healthgrades, an online resource for information about physicians and hospitals.
Healthgrades evaluated 3,582 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services, covering admissions from March 2012 through April 2013. To be eligible for the patient experience award, hospitals had to meet additional clinical quality requirements. This ensures recipient hospitals are delivering strong outcomes in addition to an excellent patient experience during hospitalization. Only the top 15 percent of this national group — or 447 hospitals — received the 2014 award. Valley’s recognition places the hospital in the top 10 percent in the nation.
“We are very pleased to once again receive this recognition,” said Audrey Meyers, President and CEO of The Valley Hospital and Valley Health System. “I think it’s a wonderful reflection of the standard of care we provide to all our patients and a testament to the priority Valley staff and physicians place on achieving the highest-quality clinical outcomes, while delivering the most compassionate care.”
Healthgrades evaluated Valley’s performance as assessed by the hospital’s patients across 27 different questions that roll up to ten distinct measures. Ranging from cleanliness and noise levels in a patient room to factors such as pain management and responsiveness to patient’s needs, the measures also include whether a patient would recommend this hospital to friends or family.
“As consumers are becoming more active participants in their healthcare, measured performance surrounding the patient experience at a hospital is an increasingly important consideration for patients in choosing where to receive their care,” said Evan Marks, EVP Informatics and Strategy. “Consumers can rest assured that those hospitals that have achieved the Healthgrades 2014 Patient Experience Award demonstrate a commitment to exceptional focus on the needs of the patient during their stay at the hospital.”