Valley’s focus is on you and your well being. We've gathered all the information you'll need to prepare for your hospital visit, so you can focus on your health.
When you are scheduled for a procedure or admission, having personal and insurance identification on hand will ensure a smooth billing process. Here is a checklist of items to bring to the hospital with you.
All patients should provide a legal, non-expired form of identification at registration. Acceptable forms include:
- A driver's license will provide a full, legal name, current address, date of birth, gender, a picture, and organ donor indicator.
- Disabled Person's Identification (issued by the DMV)
- County Identification Card
- Resident Alien Card (Green Card)
Insurance cards provide insurance company name, phone numbers, plan ID #, group number, member name, primary care physician (PCP), co-pay amounts, website URL, billing address, insured name, policy type, policy number, and other financial information. This information helps us bill your claim for you accurately and timely. Some examples of insurance identification include:
- Commercial Company Insurance Card (Aetna, Cigna, Blue Cross and others)
- Military medical card (Tricare)
- Medicare cards
- Medicaid card
- Employer information for worker’s compensation claims and claim number (if available)
- Automobile insurance card (in cases of automobile accidents) and claim number (if available)
Other Important Information to Bring
- Advance directive or living will
- Diagnosis, reason for visit (prescription, if necessary)
- Attending physician (full name, address, phone number)
- Pre-authorization and/or referral forms
Gathering accurate data is the key to maintaining correct patient demographics, medical records, and billing information. Why is this important to you, our patient? It is important because it ensures a smooth billing and reimbursement process. Here are a few things you can do before your visit:
- Obtain pre-certification or referral from your insurance company.
- Make sure The Valley Hospital accepts your insurance plan and that the plan covers the specific test(s) or visit you are scheduled for by going here.
- Visit your insurance company’s website or call them for information about they type service you are about to receive.
- Make sure you have a good understanding of what is and is not covered by your plan.
- Call your insurance company for any questions you may have about your coverage.
- Do I have to register every time I visit The Valley Hospital?
Yes. We will then be able to verify both your demographic and insurance information with each visit.
- Why is registration necessary?
Registration benefits everyone. It will update your information in our records and assist us in filing accurate claims to your insurance company. Current information on your medical records allows your physician easy access to your medical history and clinical information. Your insurance company also relies on the registration data we provide when we file a claim on your behalf.
- What information will I need to bring?
Please bring your current insurance card(s) and personal identification. If your visit is related to a motor vehicle accident, worker's compensation, or other special purpose, please bring copies of any pertinent forms you have for billing instruction. Please inform your Business Associate whether your spouse works so that we can determine which insurance should be primary.
- Do I have to make a payment on the date I receive services?
In many cases, we will bill your insurance company (or companies) first and mail you a statement of any residual balances after all insurers have paid their portion of your claim. You will be required to pay for your procedure/hospital stay if you are having a cosmetic procedure or a procedure not covered under insurance before your date of service. If you do not have insurance, you may be required to make a deposit, unless you are approved for Charity Care or the Uninsured Patient Policy.
For Emergency Department services, we will be collecting the ED co-payment required by your insurance plan before your release.
- Will I have to sign anything?
Yes. You will be asked to sign a form that allows us to release information to your insurance company and acknowledges your receipt of the Notice of Patient Privacy and a Financial Consent. If you are a Medicare patient, you may be asked to sign an Advanced Beneficiary Notification. There are also medical consents to sign based on the type service you will be receiving at The Valley Hospital.
- Will I receive anything at registration?
Yes. You will receive the Notice of Patient Privacy statement, and other forms that may be applicable to your visit (e.g. a patient handbook).
- I was just here last week and none of my information changed. Do I still need to register?
Yes. Registering for each visit will help us ensure we have the correct and current information in our files. It usually takes just a few minutes to register. This will help maintain proper medical records information and ensure billing accuracy, alleviating any problems after your discharge.