By Telephone:

We greatly encourage your e-mail messages, but please note the following:

• E-mail messages are received and read by Valley between 9 a.m. and 5 p.m., Monday through Thursday, and 11 a.m. to 3 p.m. on Friday. Most messages are replied to the same day. However, some highly detailed inquiries may take several days to receive a response. If this is the case we will let you know when you can expect an answer.
• Please do not inquire or request a copy of your medical records via e-mail. If you need a copy of your health information, please contact Medical Records Department directly at 201-447-8537. Someone will assist you with the process and provide you with the necessary information to fulfill your request. Please note that all requests are processed within 30 days from the time of receipt. Emergencies will be handled accordingly.
• Do not e-mail us in a medical emergency of any kind. Call your local ambulance or emergency services provider.
• We do not offer medical advice via e-mail. Concerns pertaining to medical diagnoses and treatments should be discussed with your physician. If you do not have a physician, please use the Find A Physician feature on this web site or call us at 1-800-VALLEY 1 (1-800-825-5391).
• Please do not attempt to contact your physician via this e-mail function. If you need to reach your physician, please do so by telephone or with an e-mail address that your physician provides.
• Due to patient confidentiality, we do not provide any information about our patients via e-mail. We cannot confirm that a patient has been admitted, his/her condition or any details on a patient’s progress. For this information, please call the unit that your loved one has been admitted to (click here for a list of Valley phone numbers) or call (201) 447-8400 and a hospital operator will kindly assist you.
• If you are looking for a copy of a birth certificate for someone born at The Valley Hospital, you must contact the Ridgewood Village Hall at (201) 670-5553
• Due to the incompatibility of some e-mail systems and the sometimes unpredictable nature of technology such as the internet, some messages may reach us in an unreadable manner, or not reach us at all. If you do not receive a reply from us, it means we were unable to read your message, it did not reach us for some reason, or our reply to you keeps bouncing back to us. Our toll-free information service, 1-800-VALLEY 1 (1-800-825-5391), is always available if you have a question about Valley Health System and/or its physicians.
• If you have e-mail filtering software on your computer, you may not receive our reply to you. Valley makes no guarantees that its e-mail responses will reach their destination. If you do not hear from us regarding an inquiry, you can follow-up by phone by calling 201-291-6330.
• E-mail messages must contain text in the subject line to be responded to.
• E-mail messages are returned in the order received.