The Valley Hospital, has been recognized for service excellence for a 7th consecutive year under the J.D. Power and Associates Distinguished Hospital Program.SM This distinction acknowledges a strong commitment by The Valley Hospital to provide “An Outstanding Inpatient Experience.”
Valley is one of only two hospitals in the country to receive the award for a seventh consecutive year.
“It is an honor to be recognized by J.D. Power and Associates for providing exceptional care and service to our patients, and we are particularly proud that Valley has been recognized seven times in a row,” said Audrey Meyers, president and CEO of The Valley Hospital. “At Valley, we recognize how important it is to provide our patients with an outstanding hospital experience. It is this commitment that has allowed us to again be recognized in the J.D. Power and Associates Distinguished Hospital Program.”
The service excellence distinction was determined by surveying recently discharged patients from The Valley Hospital about their perceptions of their hospital stay and comparing the results to the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
According to J.D. Power and Associates, “In earning this distinction for seven consecutive years, The Valley Hospital has truly demonstrated its commitment to service excellence. Providing patients with a consistently positive experience is crucial, particularly with the high value placed on the service aspects of their hospital stay.”
The telephone-based research conducted among The Valley Hospital patients focuses on the five key drivers of patient satisfaction with their overall inpatient experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
The Valley Hospital exceeds the national benchmark study score for inpatient satisfaction and performs particularly well, compared with the national study, in speed and efficiency. The hospital receives notably high ratings for the nurses’ promptness in responding to the call button, and for the speed and efficiency of tests and treatments personnel.
The hospital also performs well relative to the national study for the nurses’ concern about controlling pain and the courtesy of the nurses.
Nearly three-fourths of The Valley Hospital patients surveyed say they would return to the facility if needed, while more than 70 percent say they “definitely will” recommend the hospital to others.
Nongovernmental, acute-care hospitals throughout the nation are eligible for the J.D. Power and Associates Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.