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Patient and Family Centered Care at The Valley Hospital


Patient and Family Centered Care (PFCC) is an approach to the planning, delivery, and evaluation of health care that is grounded in mutually beneficial partnerships among health care providers, patients, and families. It redefines the relationships in health care.

PFCC practitioners recognize the vital role that families play in ensuring the health and well-being of infants, children, adolescents, and family members of all ages. They acknowledge that emotional, social, and developmental support are integral components of health care. They promote the health and well-being of individuals and families and restore dignity and control to them.

PFCC has four core elements: Respect and Dignity, Information Sharing, Participation, and Collaboration. Here is how the four elements create a patient and family centered environment:

Respect and Dignity — Health care practitioners listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care. One example of this is Bedside Shift Report (BSR). BSR is the report given when nurses end/begin their shift. Traditionally, this report has taken place at the nursing unit. Valley now conducts this report at the bedside, inviting the patient to participate in this exchange of information.

Information Sharing — Health care practitioners communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision making. One example of this is the Patient Portal. This was designed to provide the patient better access to his/her medical information electronically.

Participation — Patients and families are encouraged and supported in participating in care and decision-making at the level they choose. One example of this is our new Consumer Health Ambassador program. Volunteers work with our Medical Librarian to assess patient/family needs for more information about their medical condition and/or treatment plan.

Collaboration — Patients and families are included on an organization-wide basis. Health care leaders collaborate with patients and families in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.

At The Valley Hospital, we have established a Patient and Family Advisory Council as part of our Patient Family Centered Care initiatve to ensure that the opinions of patients and families are incorporated into patient care.

For more information about Patient and Family Centered Care, including details on being a member of our Advisory Council, please call 201-447-8650.

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Mailing Address:
The Valley Hospital
223 N. Van Dien Avenue
Ridgewood, NJ 07450
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