August 14, 2013 – The Valley Hospital has received the 2013 Women’s Choice Award for being voted one of America’s Best Hospitals for Patient Experience by women. This distinction is the only award that identifies the country’s best healthcare institutions based on robust criteria that consider female patient satisfaction and what women say they want from a hospital including quality physician communications, responsiveness of nurses and support staff, cleanliness and trusted referrals from other women.
“Right now, the national conversation about health care is focused on politics, insurance companies, and ‘the bottom line,’ which ignores what matters most to the patient – their experience with health care providers,” says Delia Passi, CEO and founder of WomenCertified, and former publisher of Working Woman and Working Mother magazines. “We’re putting the power of choice in the woman’s hands with the information to simplify her choices.”
Hospitals named as America’s Best are then invited to join an elite network of brands, across multiple industries, which carry the Women’s Choice Award, symbolizing their commitment to women.
“We are proud to be recognized as one of the nation’s Best Hospitals for Patient Experience,” said Audrey Meyers, President and CEO of The Valley Hospital and Valley Health System. “It’s a testament to the priority Valley nurses, physicians and staff place on delivering high-quality, compassionate care to our patients and their families.”
“A woman expects more from a hospital experience and takes her role as the primary healthcare decision maker seriously,” Passi adds. “More than ever she is self-managing her care by choosing her hospital prior to choosing her doctors. This allows her more control over her hospital-stay outcome based on the quality of care she can expect from a Women’s Choice Award hospital.”
Hospitals qualify for the highly selective annual list of America’s Best Hospitals for Patient Experience based on an in-depth proprietary scoring process. The scoring incorporates a national, standardized survey of patients' perspectives of hospital care reported by the U.S. Department of Health and Human Services (Hospital Consumer Assessment of Healthcare Providers and Systems) and an analysis that weighs criteria identified as the most important to women for patient satisfaction. Additionally, the scoring incorporates WomenCertified’s in-depth research on customer satisfaction among women, including a joint study on customer satisfaction by gender conducted with the Wharton School of the University of Pennsylvania.
The America’s Best Hospitals for Patient Experience by WomenCertified consists of four categories, with a total of 400 hospitals recognized nationwide. They include hospitals with up to 100 beds, 101-250 beds, 251-400 beds and 401-plus beds. The 100 best scores in each category determine the Award winners. WomenCertified accepts absolutely no payment in exchange for placement on the list.
“Recognizing the best hospitals nationwide that are women-friendly and align with women’s identified preferences is important to our mission at WomenCertified, where women help other women with tough, consumer decisions,” Passi concludes. “Most importantly, when a woman sees the Women’s Choice Award at her local hospital, she’ll know the hospital values her experience as a critical component of her and her loved one’s care.”
ABOUT THE VALLEY HOSPITAL
The Valley Hospital, a 451-bed, acute care, not-for-profit hospital located in Ridgewood, NJ, is part of Valley Health System, which also includes Valley Home Care and Valley Medical Group. Valley is the recipient of numerous awards and recognitions. These include 10 consecutive recognitions for service excellence by J.D. Power and Associates for inpatient and emergency department care, and two major awards for patient safety and quality care from the Leapfrog Group, which ranked Valley among the top hospitals in the nation. Valley is ranked No. 1 in NJ by Healthgrades for overall cardiac services, cardiac surgery, and coronary interventional procedures. Valley has also been honored twice with “Magnet” designation – the nursing profession’s highest honor. Key services include cardiology, oncology, women’s and children’s services, emergency care, orthopedics, and neurosciences.
ABOUT WOMEN’S CHOICE AWARD
WomenCertified® is a marketing research firm, home to the Women’s Choice Award, the only award that identifies brands that women recommend and serves as a competitive differentiator for businesses. Awards are based on surveys of thousands of women, as well as research conducted in partnership with the Wharton School of the University of Pennsylvania on what drives the consumer experience for women vs. men. To learn more, visit www.womenschoiceaward.com