“In achieving certification of the inpatient unit for a 10th consecutive year, The Valley Hospital demonstrates its ability to provide consistent, outstanding service to its patients,” said John Clark, director of the healthcare practice at J.D. Power and Associates.
The service excellence distinction is determined by surveying recently discharged patients regarding their perceptions of their hospital visit and comparing the results with the national benchmarks established in the annual J.D. Power and Associates National Hospital Service Performance Study.SM
The telephone-based research conducted among The Valley Hospital patients focuses on the five key drivers of patient satisfaction with their overall experience. These drivers, which were identified in the national study, are speed and efficiency; dignity and respect; comfort; information and communication; and emotional support.
The Valley Hospital exceeds the national benchmark study score for inpatient satisfaction and receives notably high ratings from inpatients for the care they received from their doctors and nurses during their stay.
More than three-fourths (77 percent) of inpatients indicate they feel loyal to the hospital, while 80 percent say they “definitely will” recommend The Valley Hospital to a friend, relative or colleague.
“We are committed to clinical quality and patient satisfaction,” said Audrey Meyers, president and chief executive officer of The Valley Hospital. “These outstanding recognitions are a demonstration of the priority Valley staff and physicians place on achieving the highest-quality clinical outcomes, while delivering the most compassionate care.”
Nongovernmental, acute-care hospitals throughout the nation are eligible for the Distinguished Hospital recognition for inpatient, maternity, cardiovascular, emergency and outpatient services. Distinction is valid for one year, after which time the hospital may reapply for this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions. The company’s quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies:
The McGraw-Hill Companies, to be renamed McGraw Hill Financial (subject to shareholder approval), is a powerhouse in credit ratings, benchmarks and analytics for the global capital and commodity markets. Leading brands include: Standard & Poor's Ratings Services, S&P Capital IQ, S&P Dow Jones Indices, Platts, CRISIL, J.D. Power and Associates, McGraw-Hill Construction and Aviation Week. The Company has approximately 17,000 employees in 27 countries. Additional information is available at www.mcgraw-hill.com.
About The Valley Hospital
The Valley Hospital, a 451-bed, acute care, not-for-profit hospital located in Ridgewood, NJ, is part of Valley Health System, which also includes Valley Home Care and Valley Medical Group. Valley is an affiliate of NewYork-Presbyterian Healthcare System and the recipient of numerous awards and recognitions. These include recognition for service excellence by J.D. Power and Associates for inpatient and emergency department care, and two major awards for patient safety and quality care from the Leapfrog Group, which ranked Valley among the top hospitals in the nation. Valley is ranked No. 1 in NJ by Healthgrades for overall cardiac services, cardiac surgery, and coronary interventional procedures. Valley has also been honored twice with “Magnet” designation—the nursing profession’s highest honor. Key services include cardiology, oncology, women’s and children’s services, emergency care, orthopedics and neurosciences. For more information, please visit www.valleyhealth.com.
Media Relations Contacts:
John Tews; J.D. Power and Associates; Troy, Mich.; (248) 312-4119; firstname.lastname@example.org
Maureen Curran Kleinman; The Valley Hospital; (201) 291-6310; email@example.com
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. www.jdpower.com