Patient Financial Services at The Valley Hospital is open Monday through Friday from 8:30 a.m. to 4:30 p.m. For customer service, please call 201-291-6080.
Patient Financial Services
At The Valley Hospital, our commitment to the most advanced and compassionate care extends to Patient Financial Services, where our staff is happy to help you understand any question you may have concerning your bill. We will provide the close personal attention that you need to make the resolution of your account as convenient as possible.
Click here to pay your hospital bill online.
Notice of Availability of Financial Assistance
- Governmental Programs
The Valley Hospital will make available upon request, an application for the State Charity Care Assistance Program to any patient or responsible party. If you apply for financial assistance, you will be required to supply, at a minimum, a copy of your most recent federal tax return, bank statements, and a recent pay stub (if applicable). This will assist us in determining if you qualify for this program. Federal Poverty Guidelines are used to determine eligibility.
- Uninsured Patients
If your family gross income is between 300 and 500% of the federal poverty level (FPL), you could be eligible for a discounted rate if you are a New Jersey resident and are uninsured. This applies to dates of service beginning February 4, 2009 due to the recent law passed.
Unpaid balances, including all applicable co-payments, co-insurance, deductibles and any non-covered services can be paid by one of the following ways:
- Cash or Check
- Credit Card (Visa, MasterCard, American Express, and Discover)
- Payment Plan (must contact Patient Financial Services)
- Online Bill Payment
Listing of Standard Charges
In accordance with the Affordable Care Act, The Valley Hospital will make available a listing of standard charges upon request. Please call 201-291-6080 for more information. Click here to obtain the hospital's policy regarding public viewing of hospital charges, and see the Frequently Asked Billing Questions on this page for a summary of the hospital charge master.
Physician fees are billed separately by your physician(s) and are not included in the hospital bill. If your stay involves seeing a physician from one of the groups below, we strongly encourage you to find out if the doctor(s) participate with your plan.
- Bergen Anesthesiology: 201-847-9320
- Radiology Associates: 1-800-927-1547
- Ridgewood Cardiology: 201-670-8088
- Ridgewood Pathology: 1-800-223-0925
- Valley Emergency Room: 1-800-777-2455
- Valley Medical Services: 732-383-4188
- Valley Fertility Center 201-634-5400
- Center for Maternal Fetal Medicine 201-291-6217
Frequently Asked Billing Questions
- How much do I owe?
You will receive a statement from us once your insurance has paid its portion, denied the charges or has taken too long to process your claim.
- What if I have questions?
You can call customer service at 201-291-6080 Monday through Friday from 8:30 a.m. until 4:30 p.m.
- How can I obtain a copy of my bill?
Please call customer service at 201-291-6080 and we will be happy to send you a copy of your itemized bill.
- Does Valley Hospital participate with my health plan?
Click here for a list of insurances with which Valley participates. Even if you see your plan listed, you should call your insurer directly to verify how your plan will consider services at Valley Hospital as some plans impose limitations even when the provider is participating.
- When is authorization, notification, and/or pre-certification necessary?
You should always contact your insurer prior to receiving services to see if authorization or prior approval is necessary. If the situation is life threatening, you or a family member can contact your insurance within 24 hours of the visit or admission. If pre-certification is required and you or your physician do not take steps to ensure that authorization is obtained, reduced benefits or the denial of your entire claim by your insurance company is possible.
- I am having a baby soon at Valley. Do I need to do anything?
Yes. You must call your insurance provider to add your newborn. Failure to do so will result in a denial of your newborn's bill. It is imperative that you fill out the necessary paperwork with your insurance provider to get your newborn enrolled after you have delivered your baby.
- Am I responsible for my hospital bill?
Yes. Your account is your responsibility and you are responsible for payment of any services provided.
We will first bill Medicare or your health insurance for services provided. Any portion of your hospital bill that is not covered by insurance is your responsibility.
Please note that delinquent accounts are referred to outside collection agencies when payment in full has not been received or appropriate payment plans have not been arranged.
- What is a hospital charge master?
The federal government requires hospitals to set uniform charges as the starting point for patient bills. This uniform set of charges is set forth in a hospital “charge master.” A charge master is a long and complex document that contains a list of the standard hospital charges for services. Please note that these standard hospital charges are for care without complications and do not take into account applicable insurance or discounts.
It is important to understand that standard hospital charges listed on a hospital charge master may differ from actual hospital charges. Actual hospital charges depend on a number of important factors. For example, actual hospital charges may differ from patient to patient for the same service depending on any complications or different treatment ordered due to a patient’s health. In addition, professional fees, such as physician, radiologists, anesthesiologist, and pathologist fees are not included within the hospital charge master. As a result, the information in a hospital charge master is not a quote or a guarantee of what the actual hospital charges will be for a specific patient’s care.
For an estimate of out-of-pocket financial responsibility for services provided by The Valley Hospital, please contact a representative of the Patient Financial Services Department at (201) 291-6080.
- Are physicians’ fees included in my hospital bill?
No. Your hospital bill does not include charges from any physicians who provide services directly to you or on your behalf. Each physician involved in your care will bill you separately for services provided. The amount due to your physician(s) is in addition to your hospital bill.
- What do I do if I am unable to pay my hospital bill?
Patients who are unable to pay for hospital services are welcome to apply for Charity Care or the Uninsured Discount Program. Eligibility is based on household income, family size and the financial resources of your household. To discuss this with one of our Financial Counselors, please call 201-291-6080.
- Do you offer payment plans?
Yes. To arrange a payment plan or obtain more information, please contact our Financial Counselors at 201-291-6080.
- Do you accept credit cards and can I pay online?
We accept MasterCard, Visa, American Express, and Discover. Click here to pay your bill online.
- What is the hospital’s tax ID# and National Provider Identification Number?
Tax Identification number: 221487307
National Provider Identification (NPI): 1013912633
- Which address should I use to send my payment to or address any correspondence?
Please send your payments or Patient Financial Services correspondence to:
The Valley Hospital
223 North Van Dien Avenue
Ridgewood, N.J. 07450
Attn: Patient Financial Services
Valley’s focus is on you and your well being. We've gathered all the information you'll need to prepare for your hospital visit, so you can focus on your health.
When you are scheduled for a procedure or admission, having personal and insurance identification on hand will ensure a smooth billing process. Here is a checklist of items to bring to the hospital with you.
All patients should provide a legal, non-expired form of identification at registration. Acceptable forms include:
- A driver's license will provide a full, legal name, current address, date of birth, gender, a picture, and organ donor indicator.
- Disabled Person's Identification (issued by the DMV)
- County Identification Card
- Resident Alien Card (Green Card)
Insurance cards provide insurance company name, phone numbers, plan ID #, group number, member name, primary care physician (PCP), co-pay amounts, website URL, billing address, insured name, policy type, policy number, and other financial information. This information helps us bill your claim for you accurately and timely. Some examples of insurance identification include:
- Commercial Company Insurance Card (Aetna, Cigna, Blue Cross and others)
- Military medical card (Tricare)
- Medicare cards
- Medicaid card
- Employer information for worker’s compensation claims and claim number (if available)
- Automobile insurance card (in cases of automobile accidents) and claim number (if available)
Other Important Information to Bring
- Advance directive or living will
- Diagnosis, reason for visit (prescription, if necessary)
- Attending physician (full name, address, phone number)
- Pre-authorization and/or referral forms
Gathering accurate data is the key to maintaining correct patient demographics, medical records, and billing information. Why is this important to you, our patient? It is important because it ensures a smooth billing and reimbursement process. Here are a few things you can do before your visit:
- Obtain pre-certification or referral from your insurance company.
- Make sure The Valley Hospital accepts your insurance plan and that the plan covers the specific test(s) or visit you are scheduled for by going here.
- Visit your insurance company’s website or call them for information about they type service you are about to receive.
- Make sure you have a good understanding of what is and is not covered by your plan.
- Call your insurance company for any questions you may have about your coverage.
- Do I have to register every time I visit The Valley Hospital?
Yes. We will then be able to verify both your demographic and insurance information with each visit.
- Why is registration necessary?
Registration benefits everyone. It will update your information in our records and assist us in filing accurate claims to your insurance company. Current information on your medical records allows your physician easy access to your medical history and clinical information. Your insurance company also relies on the registration data we provide when we file a claim on your behalf.
- What information will I need to bring?
Please bring your current insurance card(s) and personal identification. If your visit is related to a motor vehicle accident, worker's compensation, or other special purpose, please bring copies of any pertinent forms you have for billing instruction. Please inform your Business Associate whether your spouse works so that we can determine which insurance should be primary.
- Do I have to make a payment on the date I receive services?
In many cases, we will bill your insurance company (or companies) first and mail you a statement of any residual balances after all insurers have paid their portion of your claim. You will be required to pay for your procedure/hospital stay if you are having a cosmetic procedure or a procedure not covered under insurance before your date of service. If you do not have insurance, you may be required to make a deposit, unless you are approved for Charity Care or the Uninsured Patient Policy.
For Emergency Department services, we will be collecting the ED co-payment required by your insurance plan before your release.
- Will I have to sign anything?
Yes. You will be asked to sign a form that allows us to release information to your insurance company and acknowledges your receipt of the Notice of Patient Privacy and a Financial Consent. If you are a Medicare patient, you may be asked to sign an Advanced Beneficiary Notification. There are also medical consents to sign based on the type service you will be receiving at The Valley Hospital.
- Will I receive anything at registration?
Yes. You will receive the Notice of Patient Privacy statement, and other forms that may be applicable to your visit (e.g. a patient handbook).
- I was just here last week and none of my information changed. Do I still need to register?
Yes. Registering for each visit will help us ensure we have the correct and current information in our files. It usually takes just a few minutes to register. This will help maintain proper medical records information and ensure billing accuracy, alleviating any problems after your discharge.
For more information on any information presented here, please call us at 201-291-6080, between 8:30 a.m. and 4:30 p.m., Monday through Friday.