The Patient Relations Department consists of Registered Nurse Patient Representatives who are available to assist patients and families with navigating their care at Valley Hospital. They can be helpful with:
Americans With Disabilities Act Information
Limited English Proficient Patient Information
End of Life Issues/Advance Directive Assistance
Patient/ Family Issues involving Conflict Resolution
Department volunteers visit patients at the bedside daily.
The Mission of the Patient Relations Department is "To Meet The Unmet Needs for Patients and Families." Patient Relations is located on the first floor in the Phillips Wing. Hours of operation are Monday through Friday from 9 a.m. to 5 p.m.
For more information, please call 201-447-8169, or extension 8169 from inside the hospital. You may email the department at firstname.lastname@example.org.