Program or Service
Valley's Emergency Medical Services (EMS) department has a fleet of emergency services vehicles and is prepared to assist patients with their medical and transportation needs.
Advanced Life Support Units: The Valley Hospital EMS operates three advanced life support (ALS) units that are in service 24 hours a day, 7 days a week, 365 days a year. Two of our ALS units are referred to as “fly cars” because they are non-transporting vehicles that are staffed by two highly-trained paramedics carrying all of the necessary equipment to manage life threatening emergencies. A third ALS unit is staffed by two paramedics responding in an ambulance. The same equipment is utilized, but the unit allows for the transportation of a patient if needed.
Ambulances: The Valley Hospital EMS also operates one 24 hour ambulance and three 12 hour ambulances that respond to 911 calls. Staffed by EMTs, these ambulances are licensed to respond to emergencies. However, our staff should not be viewed as a replacement for the EMTs that generously volunteer for our surrounding towns – but rather as professional backup to assure that emergency care is available to anyone in need.
Our ambulances also provide non-emergent transportation of patients to or from The Valley Hospital or any of our healthcare facilities. Fees for these services are also reimbursable by most insurance companies. To make arrangements for a non-emergent transport, please call the Transport Coordinator’s office at 201-447-8000, ext. 3370.
Specialty Care Transport Unit: The specialty care transport unit, or SCTU, cares for and transports critically-ill and injured patients between hospitals. The SCTU ambulance is equipped with specialized medical equipment not found on most other ambulances. It is staffed by a registered nurse trained in critical care or emergency medicine, a mobile intensive care paramedic, and an EMT.
Care provided during transport may include maintenance or implementation of physician medication orders, telemetry monitoring, managing patients on ventilators, intra-aortic balloon pumps, ventricular-assist devices, invasive pressure-line monitoring, etc.
With this capability, inter-hospital transportation can safely be provided to patients of all ages. While most inter-hospital transfers are local or regional, we have transported patients to healthcare facilities as far north as Boston, Massachusetts and as far south as Washington D.C.
The fee for inter-hospital transportation may be reimbursable by a patient’s insurance company, especially when this transfer is determined to be medically necessary by the patient’s physician. To make arrangements for patient transport, please call the Communication Center at 201-996-2985 if arranging transportation from outside the hospital.
Our SCTU staff is also trained in Mobile Integrated Healthcare and provides care to patients with congestive heart failure, chronic obstructive pulmonary disease, other chronic diseases, or post-TAVR procedures.
Mobile Integrated Health: The mobile integrated health vehicle (MIH) is our latest addition to the fleet. As part of an ever growing need to manage and treat chronic illnesses such as congestive heart failure and chronic obstructive pulmonary disease, the MIH vehicle allows for the MIH paramedic to evaluate and educate patients in the community with the goal of promoting patient well-being and decreasing readmissions to the hospital.
Valley Van: The Valley Van is a non-emergency transportation service is for patients who are unable to drive or do not have access to public transportation. The transportation must be for a Valley Health System service. The patient must live less than 30 minutes of Valley Health System.
These services are available on a first come, first serve basis and the transport must occur in the service’s hours of operation. For more information, call 201-447-8000.