The Valley Hospital offers the communities it serves a full-service Emergency Department providing emergency services and minor treatment services. All physicians on the active staff are board certified in emergency medicine, and many nurses are certified in emergency nursing.
The Valley Hospital's Emergency Department has been recognized twice for service excellence under the J.D. Power and Associates Distinguished Hospital Program. This distinction acknowledges a strong commitment by The Valley Hospital to provide "An Outstanding Emergency Department Experience."
Services include a minor treatment area and a pediatric emergency room that features a child-friendly layout and design.
In an emergency, call 9-1-1. If you have a question about our services, please call 201-447-8737.
What to Expect
When you arrive in the Emergency Department, our staff at the reception desk will ask several questions and begin a record of your visit. You may be directed to the reception area before seeing a triage nurse.
A specially trained triage nurse will begin assessing your condition. He or she will ask you questions about your illness or injury and take your blood pressure, pulse, and temperature. Under the guidance of a physician and standard protocols, the triage nurse can begin your care immediately. Medicine for pain or fever may be given and X-rays ordered right away. The triage nurse will ask for a list of your current medications.
The triage process helps our Emergency Department staff decide which patients should be treated first. All our patients are evaluated in this manner. Of course, patients with life-threatening illnesses are given top priority.
Your Care Team
While you are in the Emergency Department, you may be cared for by the following medical professionals:
A board-certified physician will lead your care team.
A Physician Assistant (PA) or Nurse Practitioner (NP) who is licensed to practice under the supervision of a physician may care for you.
A Registered Nurse (RN) who is specially trained in emergency care will monitor your condition, give medications, if needed, and keep you and your family informed.
A Patient Care Associate (PCA) may assist you and your family with personal needs. They are skilled at taking blood samples and performing tests such as EKGs.
Additional team members include consulting physicians, social workers, volunteers, registrars, transport aides, diagnostic imaging professionals, and environmental services staff. We all work together to provide you with the very best care.
What is Minor Treatment?
Minor Treatment is an area within the Emergency Department that cares for patients with less complex conditions such as cuts, fractures, and sprains.
If My Condition is Not Critical, How Long Will I Have to Wait?
The Emergency Department staff works hard to provide prompt care, but you may still experience a wait. Your wait will depend on several factors:
- The nature of your condition
- How busy the department is when you arrive (evenings, weekends, and holidays are our busiest times)
- The number or persons in the Emergency Department who require immediate treatment for serious conditions
After you have been seen by a physician, you may need to wait for X-rays or laboratory results.
Can I Have Something for Pain?
We will make every effort to control your pain. However, pain medication can hide symptoms of certain illnesses. That means sometimes we have to wait to give you pain medication until after the physician, nurse practitioner, or physician assistant examines you. Please let us know if you are in pain because we may be able to offer something to make you more comfortable until medication can be given. As soon as it is safe for you to receive pain medicine, we will have it ready for you.
Will I Be Able to Have My Family With Me?
Visitors are allowed in the Emergency Department and we encourage your family to be with you. If you need help to phone a family member, please ask our staff or a volunteer for assistance. Remember that the Emergency Department is a busy place, so the number of visitors may be limited. Visitors should remain at your bedside. For the comfort and privacy of our patients, visitors may be asked to leave during certain tests or procedures.
Will I Be Able to Eat or Drink While I Am Here?
If you are a patient in the Emergency Department, please do not eat or drink until you have been seen by a physician. Many tests require that you do not eat or drink. Please check with your nurse before you eat or drink anything.
If your family members or visitors are hungry, they may visit Kurth Cafe located on the main floor of the hospital. It is open every day.
What Should I Do With My Belongings?
You are responsible for your belongings, including clothing, pocketbook, wallet, dentures, cell phones, and hearing aids. Please give these items to your family members for safekeeping. A belongings bag is provided for your convenience.
What Happens in the Treatment Area?
You will be asked questions about your medical history and then undergo a physical examination. Tests may be ordered, such as blood work, X-rays, or a CT scan.
Our electronic tracking system allows our diagnostic imaging staff to see and respond to exam requests.
If a CT scan is ordered, you may be given a special drink called contrast. It is important to drink all of the contrast. Ask your doctor or nurse for medication if it upsets your stomach.
Your team will regularly keep you informed. If you need help at any time, press the call button for assistance.
Our registration staff will visit you at your bedside to complete the registration process. They will make sure the information in your record is accurate. This includes your name, address, contact and insurance information.
What Happens When I Am Discharged?
Your caregivers will discuss your discharge plans with you. Specific instructions for follow-up care will be given to you in writing along with any needed prescriptions. If you have any questions about your care or instructions, be sure to ask.
Once you have left the Emergency Department, fill your prescriptions as soon as possible and follow the instructions for taking them.
The Valley Hospital Emergency Department collects co-pay fees at the time of service. Please ask your registrar for further information.
Let Us Hear From You
We want you to feel you received very good care, so that you feel confident in coming to The Valley Hospital and recommending us to others. We encourage you to share your comments with any member of our team. If we have not met your expectations, please let your caregivers know before you leave.
If you should have any questions after you are discharged, we are here to help. For non-emergency questions, please call 201-447-8300.
You will receive a survey in the mail asking about your experience in The Valley Hospital's Emergency Department. We encourage you to fill out the entire survey and answer honestly. Your feedback allows us to focus on areas for improvement.